Action Blog

Oct 31, 2019

How to Budget for Maintenance Issues: A Guide For Startups

Posted by Leah Hazel
Part of running a business is keeping in mind maintenance costs. From operational maintenance to general office upkeep, this can get expensive pretty quickly — and many startups may not be prepared for such costs. Thankfully, the solution is simple: budget. Budgeting for maintenance costs can ensure quality maintenance without...

Topics: Guest Experience

Jul 18, 2019

What Impact Does a Restroom Experience Have on Customer Experience?

Customer experience, by definition is “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” In simple terms, it is the perception a customer has of your business or brand. This can be easily impacted by many factors –...

Topics: Guest Experience

Jul 19, 2018

ALERT: New negative review! Reacting the wrong way could destroy your business…

Posted by Mike Hall
We all take pride in our business. It’s where we focus our professional time and efforts. When an unhappy customer decides to express their frustration publicly online in the form of a NEGATIVE REVIEW, you may take it personally. Reacting the wrong way could destroy your business.

Topics: Guest Experience

Jul 5, 2018

Paper Towels or Air Dryers, Which One Wins in Customer Experience?

Posted by Clarke Bittner
Both hand dryers and paper towels have their place in the restroom. It’s a hybrid of answers about your specific situation that determine the right product for your place of business. Most consumers prefer a paper towel, however there are factors that can influence the consumers reasons for demanding a hand dryer.

Topics: Guest Experience

May 24, 2018

Why We Love Toilet Smells and So Should You

Posted by Chris Lockard
Roses are red, violets are blue, we love toilet smells, and so should you!

Topics: Restroom Odor Control, Guest Experience

May 10, 2018

How do I listen to customer feedback if I can’t hear what they’re saying?

Posted by Aaron D. Glazar
For as long as I can remember I was taught the importance of listening. You were given one mouth and two ears for a reason, I was told. Seek first to understand (by listening), then to be understood (by speaking).

Topics: Guest Experience

Apr 26, 2018

Using Technology to Overcome the Biggest Problems in Facility Cleaning

Posted by Lance Dicker
When cleaning a commercial facility there are hallways, restrooms, common areas, offices, and classrooms included in the scope of work. There are tile and wood floors, carpets, glass and mirrors, and many other surfaces. Some organizations use a checklist of work to be completed in each area and assign team members to do that work...

Topics: Guest Experience

Apr 19, 2018

No More Restroom Stall Traffic in the Women’s Restroom

Posted by Chris Lockard
It's no secret that the line for the women's restroom is usually longer than the men’s line. This is especially true after big events or during “rush” hours like lunch-time. Research points to a few specific reasons why this is the case, and thankfully, facilities are making changes in their restrooms to help solve this problem.

Topics: Guest Experience

Mar 22, 2018

Improved Customer Experience Using Data

Posted by Lance Dicker
Every customer-facing organization recognizes the value of the customer experience, or at least they should if they intend to stay in business. Not every organization, defines the customer experience in the same way, nor do all customers want the same experience, though. It’s reasonable to assume that the customers of a pastry shop...

Topics: Guest Experience

Mar 1, 2018

9 Quick Tips about Potentially Harmful Customer Reviews

Posted by Chris Lockard
Online customer reviews have become a very important aspect of driving customers toward or turning customers away from your business. In 2017, 97% of consumers read online reviews for local businesses. Guest experience plays a critical role in how customers view your business. With such an incredible amount of current and potential...

Topics: Guest Experience